Terms of service
Terms and conditions of use and sale on the Website
PREAMBLE
The whitworths-sugar.co.uk website (the “Website”) is operated by T&L Sugars Limited - holder of Whitworths brand (the “Whitworths Sugar”). Throughout the Website, the terms “We”, “Us” and “Our” refer to Whitworths Sugar.
These General Terms of Sale and use of the Website including those additional terms and conditions and policies referenced herein and/or available by hyperlink (the "T&C”) are concluded between Whitworths Sugar and the user of the Website (the "User", "You").
The purpose of these T&C is to define the terms and conditions of sale of Whitworths sugar that You can buy through our Website (“Product”) and to define the terms and conditions of the use of our website by you, hereinafter collectively referred to as the “Services”.
By visiting our website and purchasing something from us, you engage in our service and agree to be bound by the following T&C. These T&C apply to all users of the website, including without limitation users who are browsers, consumers, and/ or contributors of content.
Please read these T&C carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these T&C. If You do not agree to all the T&C of this agreement, then you may not access the website or use any services. If these T&C are considered an offer, acceptance is expressly limited to these T&C.
Any new features or tools which are added to the current store shall also be subject to the T&C.
You can review the most current version of the T&C at any time on this page
Our website is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you.
DEFINITIONS
“Data subject” - the person whose Personal Data is collected.
“Data Controller” - the natural or legal person who determines the purposes and means of processing Personal Data (why and how Personal Data should be processed).
“Data Processor” - the natural or legal person who processes personal data only on behalf of the controller. The data processor is usually a third-party external to the company.
“Order” - your order for the purchase of our products.
“Order Confirmation” - when You submit an order to us on our website you will receive an email acknowledging your order.
“Personal Information” – any information which can directly or indirectly identify a natural person.
“Processing” - any operation, whether or not carried out by automated means, on personal data. It can be in electronic or paper form. (e.g. collection, recording, organisation, structuring, storage, modification, retrieval, use etc.).
I - TERMS AND CONDITIONS OF SALE
1-DESCRIPTION OF THE PRODUCTS
Whitworths Sugar offers via its website a range of sugar products, made of beet and cane sugar, for stirring, sprinkling and for home baking.
2-RETURN AND REFUND POLICY
2.1 Damages and issues
We only accept returns if there is a product quality or delivery issue. Make sure to contact us within 14 days of receiving your order. We do not refund gift card purchases.
Please inspect the product upon reception and contact Us at orders@whitworths-sugar.co.uk immediately if the product is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Make sure to contact us within 14 days of receiving your product and make sure to provide a proof of purchase. Any claim made after 14 days period will not be accepted.
If your return is accepted, we will send instructions by email on where to send your product and will initiate a refund to the same method of payment used to make the purchase. Products sent back to us without first requesting a return will not be accepted.
Please note that, shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your product.
3- RIGHT OF WITHDRAWL
The provisions of this article only apply to users who purchase products on our website in their capacity as consumers. You are entitled to withdraw from the agreement within a period of 14 calendar days without indication of reasons. The right of withdrawal ends 14 calendar days after the day on which you or a third party other than the carrier and designated by you acquires material possession of the product. In order to exercise the right of withdrawal, you need to inform us in writing on our e-mail: orders@whitworths-sugar.co.uk about your decision to withdraw by means of a clear statement.
The costs of returning the Product are charged to you.
If there is, in any way, a decrease in the value of the returned product, We reserve the right to hold you liable and claim damages for any decrease in value of the product resulting from the use of the product(s) by you that goes beyond what is necessary to determine the nature, characteristics and of the product(s).
Only returns of items that are in their original packaging and with a proof of purchase will be accepted.
If you withdraw from the T&C, we will reimburse payments received from you. Please note that, shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your product.
If your return is accepted, we will send instructions by email on where to send your product and will initiate a refund to the same method of payment use to make the purchase. Products sent back to us without first requesting a return will not be accepted.
3-SHIPPING POLICY
All orders are processed within 1-3 business days. Please note that we do not dispatch on weekends or Public / Bank holidays.
You can schedule your delivery with the courier or provide a safe place for delivery if you know you are not going to be home. If there is no one at home to accept the delivery, the courier will leave a card, so You can re-schedule your delivery with the courier directly or collect your parcel from their local collect point.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your order, we will contact you via email or telephone provided at the time the order was made.
Shipping charges for your order will be calculated and displayed at the checkout.
We do not dispatch any products outside of the United Kingdom.
4-PRICE & PAYMENT
Taxes are included in the prices displayed on Our website.
Due to the high weight of our products a delivery charge applies for all orders under £20. UK standard shipping cost is £3.49. This charge will be added to the price of your order (hereinafter collectively referred to as the “Total amount due”).
Prices are liable to change at any time and without notice, but price changes will not affect orders that we have confirmed.
Please note that we shall not be liable to you or to any price change.
The total amount due will be as set out in the order confirmation we provided to you by email.
Payment for all products must be made in advance by credit or debit card, (Maestro, Mastercard, Visa), Google Pay.
5-PRODUCT CHANGES
Certain products may be available exclusively online through the Website. These products may have limited quantities and are subject to return or exchange only according to our “Return Policy” (Article 2).
We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products that we offer. All descriptions of products are subject to change at any time without notice, at the sole discretion of us.
We reserve the right to discontinue any product at any time.
We do not warrant that the quality of any products, services, information, purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.
6-LIMITAION OF LIABILITY
We shall have no liability for any failure to deliver the products to the extent that such failure is caused by a Force Majeure event or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the products.
II - TERMS AND CONDITIONS OF USE OF THE WEBSITE
1 - ONLINE STORE TERMS
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the T&C will result in an immediate termination of your services.
2 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this website is not accurate, complete or current. The material on this website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this website is at your own risk.
This website may contain certain historical information. Historical information, necessarily, is not current and is provided for reference only. We reserve the right to modify the contents of this website at any time.
3 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with Us. We may, in our sole discretion, limit or cancel quantities of products purchased per person, per household or per order. These restrictions may include orders placed by the same credit card, and/or orders that use the same billing and/or shipping address.
In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate information for all purchases made on our website. You agree to promptly update your information and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
4 - OPTIONAL TOOLS
We may provide you with access to third-party tools (as PayPal, Google Pay, etc.) over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the website is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these T&C.
6- INTELECTUAL PROPERTY
6.1 Copyrights
Whitworths Sugar is the owner of the content of the Website (texts, slogans, graphics, images, videos, photos, programs and other content), excluding any content published by the user. Therefore, any representation, reproduction, modification, distortion and/or exploitation of the website and/or its content, in whole or in part, by any process whatsoever and on any medium whatsoever, without the prior written authorisation of Whitworths Sugar, is prohibited and constitutes an infringement of copyright. Likewise, any unauthorised use of the website content shall give rise to criminal and civil liability on the basis of copyright infringement.
6.2 Distinctive signs
The trademarks, logos, corporate names, acronyms, commercial names, signs and/or domain names of Whitworths Sugar and/or its commercial partners mentioned in the content constitute distinctive signs that cannot be used without the prior written authorisation of their owner. Any partial or total representation and/or reproduction and/or exploitation of these distinctive signs is prohibited and constitutes trademark infringement, usurpation of a corporate name, trade name and domain name incurring the tort liability of the perpetrator.
6.3 Third party links
Certain content, products and services available via our website may include materials from third-parties.
Third-party links on this website may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
7 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'Comments'), You agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these T&C.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the service or any related website.
You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
8 - PERSONAL INFORMATION
Your submission of personal information through the website is governed by our Privacy Policy. To view our Privacy Policy.
9- ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions. We reserve the right to correct any errors, inaccuracies or omissions at any time without prior notice.
10 - PROHIBITED USES
In addition to other prohibitions as set forth in the T&C, you are prohibited from using the website or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the service or any related website for violating any of the prohibited uses.
11 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our website will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the website will be accurate or reliable. You expressly agree that your use of, or inability to use, the service is at your sole risk.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
The service and all products delivered to you through the website are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Whitworths Sugar, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the website, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the website, even if advised of their possibility.
Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 12 - GOVERNING LAW
These T&C and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of United Kingdom.
SECTION 13 - CONTACT INFORMATION
Any questions about the T&C should be sent to us at orders@whitworths-sugar.co.uk.
14 - CHANGES
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
15 – CONTACT
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at whitworths.consumer@asr-group.com or by mail using the details provided below:
Tate & Lyle Sugars, Industrial Estate, Ripley Drive, Normanton, WF6 1RY, United Kingdom.
Last updated: 29th of November 2022