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FAQ's

Is Whitworths Sugar made from Cane or Beet?

Our global sourcing strategy means that sugars can be made from of cane or beet.

All our brown sugars (demerara, golden granulated, golden caster, light soft brown, dark soft brown, light muscovado, dark muscovado, molasses) are made from cane sugar.

Our white sugars are made from beet sugar.

If you would like to know more specific information about the sugar you have please send us the batch code (printed on the bag), the sugar type, and where you bought it from using the Contact form.

What is the country of origin?

Our global sourcing strategy means that our sugar range is produced worldwide.

If you would like to know more specific information about the sugar you have please send us the batch code (printed on the bag), the sugar type, and where you bought it from using the Contact form.

Is Whitworths sugar suitable for Vegetarians?

Yes, apart from Whitworths Royal Icing sugar which contains egg albumen. 

Do you use bone char in your refining process?

No

Are your products sourced fairly?

We responsibly source all of our sugars and trade fairly with our cooperative farmers and long term supplier partners who supply our sugars from all over the world. In the areas where our sugar cane grows, we actively participate in many projects to support workers; their families and the wider community to have a better lifestyle. We are proud of the clean water, school and infrastructure projects we are involved in and will continue to make a difference with these and the charities we support for every country we operate in.

Is Whitworths Sugar suitable for people with allergies?

Yes, our sugar is produced in a nut and sesame free site, which makes it suitable for people with nut, gluten and wheat allergies. Royal Icing sugar which contains egg albumen is produced on a separate site but is stored in our warehouse. 

If you would like a specification sheet please let us know using the Contact form and we will happily send one out to you. Please include your postal address and which product(s) you would like details of. 

Are your brown sugars unrefined?

Yes, all our brown sugars (demerara, golden granulated, golden caster, light soft brown, dark soft brown, light muscovado, dark muscovado, molasses) are natural and unrefined and do not have colour added to them.

Is Whitworths Sugar Gluten Free?

Yes

I’m not happy with one of your products, what should I do?

If you’re dissatisfied in any way, please let us know either using the email Contact form , or write to us at:


Whitworths Consumer
Ripley Drive
Normanton Industrial Estate
West Yorkshie
WF6 1RY


Please include the following:


- Your full name and Address
- the product type - where you bought it from
- what the problem is
- the batch code (printed on the bag)


If you still can’t find the answer you are looking for, please Contact us, we’ll be more than happy to help! We try to respond to all queries within ten working days.

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